Why Home Contractors and Builders Need to Focus on the ‘Customer Experience’

Personalized Customer Experience

The experience you give your customers has a direct impact on increasing future business. In fact, according to Gartner, 64% of consumers consider the customer experience more important than price.

In the ‘age of the customer’, information and power are in your customers’ hands. They expect great experiences, tailored to their needs and wants. Millennials, now in their late 20s and early 40s and venturing into the homeowner market, see through fluff. They live their lives on social media, and they’re going to tell the world about their experiences.

Customer experience ratings

A positive experience includes quality building products that can be relied on; products like XCELUS spray foam insulation. Our high-quality spray foam insulation will pay for itself over time, by allowing the homeowner to save on such household costs as electricity, used to run their HVAC systems.

Find out how XCELUS will help to improve your customer’s experience.

Contact your local XCELUS contractor today.